FAQ & Contact

How long will my order take to arrive?
For domestic orders within Australia, it should take up to one week , but things like public holidays and busy times at the post office can slow that down, so we appreciate your patience. Internationally, sometimes the orders need to travel across the world or to isolated areas, so give it between two to four weeks to show up.


Can I get a refund?
We can’t do refunds for things like imperfect packaging or minor scuffs that inevitably happen during the shipping process. If you want to get your hands on perfect stock, your best bet is to pick up a record at our Melbourne shop or one of our shows. If your record doesn’t work or sounds whack fill out the contact form below.


Do you track orders?
Yes! You will receive a notification email when your order has shipped including an Auspost tracking number, so you can track its progress all the way to your door.


Can I combine orders on my shipping?
Unfortunately our shop is linked directly to our shipping company, and once an order is confirmed, it can't be changed or combined with another one. We recommend double checking your purchase before finalising your order.


What determines postage rates and customs fees?
Shipping rates are determined individually based on the weight and customer location.  Import duties, taxes, and charges are not included in the item price or shipping cost. These are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be.


OK, I still want to get in contact.
For order enquiries please fill out the contact form below.
For label enquiries hit up hello@flightlessrecords.com